Lifecycle Performance Management Framework
The Lifecycle Performance Framework is a key component of the Lifecycle Performance Management Model. The Lifecycle Performance Framework is a group of performance-related processes and methodologies, sequenced and integrated to effectively raise organizational awareness of performance management and to simplify the execution of performance management best practices throughout the performance lifecycle. The Lifecycle Performance Framework consists of five phases and 48 activities that make high performing organizations successful.
The specific processes and methodologies are delivered in the Lifecycle Performance Management Kit and will help you link business objectives, IT solutions, personnel and performance requirements to organizational missions and goals and enable you to focus on adaptation and mission-critical decisions.
Find out how the Organizational Performance and Best Practices Analysis will guide you through developing and implementing your performance plan in 120 DAYS.
Defining Phase Activities
The Defining Phase is the phase where preliminary management processes are performed. These preliminary processes are those outside of traditional performance management, but which are critical to the success of your performance management initiative. They include mission/objective identification, strategic planning, performance scope development and performance team development. Defining phase processes are the executive processes that don’t necessarily include participation from all levels within the organization.
- Team Success Factors Identification
- Performance Team Development
- Organizational Structure Definition
- Technical Structure Definition
- Data Definition
- Deliverables Definition
- Outcomes and Assumptions Definition
- Performance Scope Development
- Current Environment Assessment
- Developing a Leadership Team
- Defining Business Objectives
- Identifying organizational mission and business objectives
- Defining Phase
Planning Phase Activities
The focus of the Planning Phase is to start the buzz and get your organization prepared for the cultural changes that will take place during your successful performance initiative. This is the phase where you gain employee acceptance into the performance initiative and put employees into a high performance mindset. It also includes baselining current performance and setting future goals, breaking down functional barriers, identifying key processes that drive business success, and ensuring a successful performance management implementation through training.
- Planning Phase
- Critical Success Factors Identification
- Training Requirements Definition
- Data Storage Planning
- Data Repository Development
- Performance Plan Development
- Performance Baselining
- Key Process Identification
- Funtional Integration
- Gaining Employee Acceptance
Executing Phase Activities
The Executing Phase involves implementing the planned activities outlined in the defining and planning phases. This is where we develop metrics, align performance to organizational objectives, identify cross-functional processes, and integrate data. During the executing phase the performance management team must maintain a climate of open communication with business unit liaisons and executive management, as this is where executive goals are transformed into action.
- Financial Performance Alignment
- Workforce Performance Alignment
- Divisional Performance Alignment
- Aligning Performance to Corporate Stategy
- Data Integration Lifecycle
- Cross Functional Process Identification
- Metrics Development
- Executing Phase
Monitoring Phase Activities
The Monitoring Phase is where we track performance in all areas of the organization. This phase involves ensuring that key indicators and thresholds are in acceptable ranges and enforcing quality characteristics. This is where we develop our quality management plan, identify data quality metrics, examine information supply chains and improve processes.
- Project Change Management
- Project Performance Measurement
- Performance Improvement Planning
- Information Supply Chain Alignment
- Data Quality Metrics Identification
- Data Quality Management
- Quality Control Planninig
- Quality Assurance Surveillance Plan (QASP)
- Quality Management Planning
- Monitoring Phase
Reporting Phase Activities
The Reporting Phase is the nuts and bolts of the performance management initiative. This is where the performance management team analyzes its findings and communicates system, organizational and individual performance to the stakeholders. The reporting phase is the final phase in the Lifecycle Performance Framework, but in many cases it’s the first phase of the decision-making processes. This guide covers the performance reporting process, business intelligence tools, performance improvement strategies, SLAs, dashboards and scorecards, and customer satisfaction.
- IT Performance Alignment
- Lessons Learned
- Customer Satisfaction Reporting
- Scorecard / Dashboard Development
- Report Automation
- Key Performance Indicators
- SLA Establishment / Implementation
- Performance Improvement Planning
- Business Intelligence Tools Selection
- Performance Reporting Process
- Reporting Phase
Lifecycle Performance Management Framework