Lifecycle Performance Management Model

The Lifecycle Performance Management Model is the foundation of Lifecycle Performance Management.  The Lifecycle Performance Management Model involves integrating key documents into a performance plan, aligning performance to organizational goals, applying best practices and key performance activities, identifying the right metrics, developing a plan to act on the results, and constantly improving the knowledge and performance of your people, processes and technology throughout the five phases of Lifecycle Performance..

Performance Metrics Identification Methodology

Your organization must be able to report meaningful data in order to make important business decisions.  The Performance Metrics Identification Methodology illustrates how metrics are identified to support your organizational goals and objectives.  This methodology takes you through identifying organizational goals, mission critical processes, key performance indicators, and supporting metrics.

Service Level Agreement Process

A service level agreement (SLA) is a negotiated agreement between two or more parties designed to create a common understanding about services, priorities and responsibilities. The Service Level Agreement Process outlines the steps necessary documentation, data gathering, planning the SLA, generating buy-in data,  plan   and to implement and manage the agreement.

Performance Reporting Process

The Performance Reporting Process outlines the stages of data as it transforms to meaningful information and is distributed throughout the organization. The Performance Reporting Process consists of 5 phases:  data gathering, data extraction, integration, reporting and distribution.

Lifecycle Data Quality Process

The Lifecycle Data Quality Process is a two-fold five phase approach that helps organizations analyze, improve and control their data. 

Data Integration Management Lifecycle

Data integration is the process of combining data residing within different sources and providing users with a unified, analytical view of the data. The Data Integration Lifecycle consists of seven phases and 26 key processes that transform data into information that is more useful and drives decision making.

Knowledge Management Lifecycle

Knowledge management refers to the guidelines, policies, and practices that an organization uses to create and transfer information to support the performance of the people in the organization.  The Lifecycle Knowledge Management Process illustrates key steps to create, sustain, share, renew and execute an effective knowledge management system. 

Customer Satisfaction Lifecycle

Lifecycle Customer Satisfaction entails viewing customer satisfaction from both employee and customer perspectives and effectively analyzing customer input to ensure quality improvement efforts are properly focused on issues that are most important to the customer. Often times, understanding employee issues and employee satisfaction can bridge the gap in customer satisfaction.