Performance Management Best Practices

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Performance management is a complex process that affects every aspect of your organization.  Even with a detailed plan on how to reach your organizational goals this can be an overwhelming task and take years to fully understand.  My Best Practices Roadmap Tool is designed to do exactly that...to help you understand WHY your organization falls short in certain areas and HOW to transform those areas.

 The customizable Best Practices Roadmap is part of the Organizational Performance and Best Practices Analysis and measures how effectively your organization utilizes the 35 best practices that drive organizational success and maps out your step by step, critical path to success.

Defining Phase Best Practices

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The Defining Phase is the phase where preliminary management processes are performed.  These preliminary processes are those outside of traditional performance management, but which are critical to the success of your performance management initiative.  They include mission/objective identification, strategic planning, performance scope development and performance team development.  Defining phase processes are the executive processes that don’t necessarily include participation from all levels within the organization.

Planning Phase Best Practices

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The focus of the Planning Phase is to start the buzz and get your organization prepared for the cultural changes that will take place during your successful performance initiative.  This is the phase where you gain employee acceptance into the performance initiative and put employees into a high performance mindset.  It also includes baselining current performance and setting future goals, breaking down functional barriers, identifying key processes that drive business success, and ensuring a successful performance management implementation through training.

Executing Phase Best Practices

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The Executing Phase involves implementing the planned activities outlined in the defining and planning phases.  This is where we develop metrics, align performance to organizational objectives, identify cross-functional processes, and integrate data.  During the executing phase the performance management team must maintain a climate of open communication with business unit liaisons and executive management, as this is where executive goals are transformed into action.

Monitoring Phase Best Practices

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The Monitoring Phase is where we track performance in all areas of the organization.  This phase involves ensuring that key indicators and thresholds are in acceptable ranges and enforcing quality characteristics.  This is where we develop our quality management plan, identify data quality metrics, examine information supply chains and improve processes.

Reporting Phase Best Practices

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The Reporting Phase is the nuts and bolts of the performance management initiative.  This is where the performance management team analyzes its findings and communicates system, organizational and individual performance to the stakeholders.  The reporting phase is the final phase in the Lifecycle Performance Framework, but in many cases it’s the first phase of the decision-making processes.  This guide covers the performance reporting process, business intelligence tools, performance improvement strategies, SLAs, dashboards and scorecards, and customer satisfaction.