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Table of Content - PMS
-
Part 1 - Performance Management Basics (32)
- Part01 - 01 - Intro
- Part01 - 01 - Performance Mgmt Basics
- Part01 - 02 - What is Performance Mgmt
- Part01 - 03 - Why we need Performance Mgmt
- Part01 - 04 - Six reasons performance fails
- Part01 - 05 - Visualize your future successes
- Part01 - 06 - Learn from your high performing competitors
- Part01 - 07 - Learn from your high value customers
- Part01 - 08 - Tackle your key limitations
- Part01 - 09 - Adatpting to change
- Part01 - 10 - Apply lessons learned
- Part01 - 11 - Develop a knowledge mgmt system
- Part01 - 12 - Adopt parthenon principal
- Part01 - 13 - Minimize your opportunity gap
- Part01 - 14 - 7 ways to increase revenue
- Part01 - 15 - 10 sales performance mgmt rules
- Part01 - 16 - 5 marketing performance mgmt rules
- Part01 - 17 - The performance mastery methodology
- Part01 - 18 - Integrating key organizational documents
- Part01 - 19 - Integrating key mgmt functions
- Part01 - 20 - Strategic planning
- Part01 - 21 - Org dev.
- Part01 - 22 - Change mgmt
- Part01 - 23 - Project mgmt
- Part01 - 24 - Customer satisfaction
- Part01 - 25 - Workforce performance
- Part01 - 26 - IT performance mgmt
- Part01 - 27 - Knowledge mgmt
- Part01 - 28 - Quality mgmt
- Part01 - 29 - Process improvement
- Part01 - 30 - BP roadmap
- Part01 - 31 - Key activities
-
Part 2 - Defining Your High Performance Business (17)
- Part02-01 - Intro
- Part02-02 - 4 factors organization
- Part02-03 - Exercise
- Part02-04 - Convey your companys vision
- Part02-05 - Defining business objectives
- Part02-06 - Strategic alignment pyramid
- Part02-06 - Strategic alignment pyramid NEW
- Part02-07 - Strategic planning lifecycle
- Part02-07 - Strategic planning lifecycle NEW1
- Part02-08 - Strategic performance mgmt planning process
- Part02-09 - 4 business analysis techniques
- Part02-10 - 7 steps for developing strategic plan
- Part02-11 - Developing comprehensive SWOT analysis
- Part02-12 - Goal alignment flow
- Part02-13 - 5 methods for defining scope
- Part02-14 - 5 performance mgmt team success factors
- Part02-15 - PM team set up to succeed
-
Part 3 - Planning Your High Performance Business (17)
- Part03 - 01 - Intro
- Part03 - 02 - Keeeping Executives Focused on Performance
- Part03 - 03 - Getting Employees Into a High Performing Mindset
- Part03 - 04 -Employee Acceptance Checklist
- Part03 - 05 - Breaking Down Functional Barriers
- Part03 - 06 - Technique for Identifying Key Processes
- Part03 - 07 - Introduction to Cross Functional Flowcharts
- Part03 - 08 - Creating Cross Functional Flowcharts
- Part03 - 09 - Process Improvement Lifecycle
- Part03 - 10 - Leveraging Performance by Standarizing Processes
- Part03 - 11 - 3 Methods for Baselining Performance
- Part03 - 12 - Historical Based Data Variables
- Part03 - 13 - 5 Performance Repository Rules
- Part03 - 14 - Performance Repository Elements
- Part03 - 15 - Performance Management Training Process
- Part03 - 16 - 5 C's for Overcoming Disruption
- Part03 - 17 - Developing a Risk Management Plan
-
Part 4 - Executing Your High Performance Plan (20)
- Part04 - 01 - Intro
- Part04 - 02 - 5 Rules for Meaningful Metrics
- Part04 - 03 - SMART Metrics
- Part04 - 04 - 5-Step KPI-Metric Process Flow
- Part04 - 05 Performance Metrics Identification Process
- Part04 - 06 - Aligning Performance to Goals and Objectives
- Part04 - 07 - 4 Performance Alignment Areas
- Part04 - 08 - Characteristics of Aligned Business Units
- Part04 - 09 - Aligning Business Units to Organizational Goals
- Part04 - 10 - 7 Functions for Workforce Mgmt
- Part04 - 11 - Workforce Performance Lifecycle
- Part04 - 12 - Managing Emplyee Performance
- Part04 - 13 - Financial Performance Measures
- Part04 - 14 - Aligning IT to Organizational Goals
- Part04 - 15 - IT Alignment Questions
- Part04 - 16 - Common Alignment Pitfalls
- Part04 - 17 - 5 Data Integration Success Factors
- Part04 - 18 - Integrating Data Workfolw
- Part04 - 19 - Data Integration Lifecycle
- Part04 - 20 - Setting Targets
-
Part 5 - Monitoring Your High Performing Business (22)
- Part05 - 01 - Intro
- Part05 - 02 - Identifying Data Quality Metrics
- Part05 - 03 - 6 Data Quality Metrics
- Part05 - 04 - Data Quality Mgmt Process
- Part05 - 05 - Creating a Quality Control Document
- Part05 - 06 - Data Quality Mgmt Challenges
- Part05 - 07 - Proactive Steps in Data Quality
- Part05 - 08 - Information Supply Chains
- Part05 - 09 - Questions to Identify Root Cause
- Part05 - 10 - Managing Performance Gaps
- Part05 - 11 - Performance Improvement Process
- Part05 - 12 - 7 Causes for Poor Performance
- Part05 - 13 - Project Performance Reporting
- Part05 - 14 - Performance Reporting - Inputs, Outputs, Tools Techniques
- Part05 - 15 - Earned Value Calculation
- Part05 - 16 - 3 Types of Financial Performance Measures
- Part05 - 17 - Project Quality Performance Measures
- Part05 - 18 - 3 Vehicles for Collecting Project Performance
- Part05 - 19 - Questions to Analyze Project Performance
- Part05 - 20 - Understanding Impact of Project Issues
- Part05 - 21 - Methods of Interpreting Project Performance Data
- Part05 - 22 - IV&V Process
-
Part 6 - Reporting Your High Performance (32)
- Part06 - 01 - Intro
- Part06 - 02 - Performance Reporting Process
- Part06 - 03 - Centralized vs Decentralized Performance Reporting
- Part06 - 04 - Performance Improvement Questions
- Part06 - 05 - 3 Predictive Analytic Models
- Part06 - 06 - Predictive Analytic Techniques
- Part06 - 07 - Decision Support Systems Model
- Part06 - 08 - SLA Benefits
- Part06 - 09 - When Not to Use SLA
- Part06 - 10 - SLA Elements
- Part06 - 11 - SLA Process
- Part06 - 12 - Items to Include in SLA
- Part06 - 13 - KPI's
- Part06 - 14 - Metrics vs KPI's
- Part06 - 15 - 10 Characteristics of KPI's
- Part06 - 16 - 22 Common KPI's
- Part06 - 17 - Scorecards Dashboards
- Part06 - 18 - Scorecard Characteristics
- Part06 - 19 - Balanced Scorecard
- Part06 - 20 - Dashboard Characteristics
- Part06 - 21 - Data Warehouse Tools Strategies
- Part06 - 22 - 4 Characteristics of High Performing DBs
- Part06 - 23 - ETL Tools Strategies
- Part06 - 24 - OLAP Tools Strategies
- Part06 - 25 - Reporting Tools Strategies
- Part06 - 26 - Key Metadata Processes
- Part06 - 27 - Metadata Tools Strategies
- Part06 - 28 - Metadata Lifecycle Model
- Part06 - 29 - 8 Reasons to Implement a Data Warehouse Solution
- Part06 - 30 - Customer Satisfaction
- Part06 - 31 - 4 Considerations When Measuring Customer Satisfaction
- Part06 - 32 - Customer Satisfaction Lifecycle Process
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