Customer Relationship Management Articles

Customer relationship management(CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

Retaining and Growing Customer Accounts

Customer service is one of the most crucial departments in any business. Customer-facing employees portray the image of the company in the eyes of the consumer, and one encounter with an employee can make or break a sale....

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5 Things the Most Customer Service Savvy Companies Know About Social Media

Managing social media is like coaching a football team. The Offense makes plays. They create communities, pages, and campaigns that excite fans and increase the fan-base....

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Learn Learn How To Entice More Customers To Purchase From You

One constant thing in business is that you never looking for new customers or prospects. Even when your business sales are doing great, you should be active in looking for and attracting new customers......

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Improving Customer Service Relationship

Customer Service is something that we deal with on a daily basis. A bad customer service experience can result in the permanent loss of a customer or even customers....

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The Real Definition of Customer Service

Customer support can be defined as the ability of an organization to meet the customer's wants and needs. Without the proper customer support a business cannot shine and soon it would be faded away....

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Meeting the Six Human Needs of Customers

According to the Innovators Forum guest blogger Marilyn Suttle: Since the start of mankind, self-help gurus have sought to define what makes human beings tick. I'm particularly struck with the list of "Six Human Needs" that Anthony Robbins discusses....

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Do I Expect Too Much?

Have the rules for business courtesy changed in the 21st century?...

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The Number One Way To Satisfy More Customers While Increasing Profits

So many articles and books have been published about the current economical tides where the consumer is in control, and companies should do everything to serve them....

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