Customer Relationship Management Articles

Customer relationship management(CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

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201 Your Auto-Reply Email Function...How to Irritate Mortgage Customers and Alienate Prospects
202 Natural Phenomenon which Kills Both the Doctor and Patient
203 Increase the Cash Value of Your Patients
204 How to Be a Customer-Focused Organization
205 Customer and Client Rapport: Why Should They Care About You?
206 Listen to Your Customers
207 Customer Service In An Instant Gratification Age
208 Free for the Giving: The best things in service situations are often free
209 How to Improve Your Customer Service Call Center So You Can Achieve Double-Digit Response Rates
210 Customers are not equal so don't promote equally
211 Customer Service: Little Things Matter
212 Evaluating Your Customer
213 Get the Most Out of Your Current Customer
214 Should You Fire A Customer?
215 Customer Value Propositions in Business Markets
216 Dealing with Customer Enquiries on Your Website
217 Consumer Confidence Cubed
218 Improve Your Mortgage Business...Make Yourself Available
219 Email Mistakes that Destroy Customer Trust
220 Improve Customer Rapport with Improv
221 Customer Service: A Little Means a Lot
222 Customer Service: The Most Valuable Service You Sell
223 Let Your Client's Know Your Customer Service Expectations
224 Outstanding Examples of Quality Guest Service for Restaurant Managers
225 Hold Onto What You've Got
226 Ever Been to a Pow Wow?
227 Get Your Restaurant Business to Give Great Hospitality Service
228 Actions are Louder Than
229 Make Their Day

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