Customer Relationship Management Articles

Customer relationship management(CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

Find Customers Down the Street

When people are looking for activities and places to go they often use search engines to assist them in finding attractions or businesses that can provide them with what they are looking for....

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Free Newsletters for Improving Online Customer Relationships

Newsletters are an easy way to start improving online customer relationships and the more creative you get with them, the better....

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How Customer Loyalty Depends on Employee Satisfaction

Employees who are poorly trained and/or dissatisfied with how they perceive being treated by their employer and manager will reflect that in how they deal with customers. How does this apply to Internet marketing and sales?...

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Creating Customer Relationships Using Products

One of the worst mistakes that many businesses make is that they don't realize what type of relationships they can create with their products and at the same time they can't fully understand what capabilities they have with their products and services....

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Personalizing Your Thoughfulness

Magic happens when employees are taught company philosophy instead of policy....

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Four Ways to Guarantee Repeat Business

Have you ever approached a store employee only to have the person shrug her or his shoulders and tell you it's not their job? - it becomes harder and harder to entice customers or clients to come back. Nonetheless, here are four ways to guarantee repeat business...

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5 Top Ways to Get New Clients for Your Business:

There is just one skill above all others in business that will help you achieve all that you've ever wanted. This skill will help you achieve financial security in a world that is financially unstable....

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Customer Satisfaction And Its Relevance To Company Success`

As much of a cliche as it may now be, the old adage of the customer is always right is still true for all companies to this day....

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