Customer Relationship Management Articles

Customer relationship management(CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

Hold Onto What You've Got

You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones you've got. One of the least costly ways to grow your business is to get customers to come back and buy more of your product or service....

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Ever Been to a Pow Wow?

If you want to ride off into the sunset with your head where it belongs - on top of your shoulders, become familiar with what your customers really want, not what you think they want or may even tell you they want...

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Get Your Restaurant Business to Give Great Hospitality Service

People may visit a restaurant once if they hear the food is good, but most customers won't return if the service is lacking. It seems that in the latest studies, in far too many restaurants, the quality of service lags far behind the quality of food....

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Actions are Louder Than

You have heard the saying that "actions speak louder than words". It is so true, especially when it comes to business relationships. "Thrill the Customer" at every point along the way....

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Make Their Day

When was the last time someone made your day - or you made theirs?...

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Help me support the 17 children at Happichild Children's Home in Narok Kenya. I currently fund their food and education.  By next year I hope to raise enough money to purchase land and a bigger home to adequately shelter them.  You can help me here.  100% of the donations are sent to these amazing, resilient children.