Customer Relationship Management Articles

Customer relationship management(CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support.

Do You Know the Way to San Jose?

Th author shares a little story of mediocrity in customer service....

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The Customer is Not Always Right

When customers step across the lines above, it's time to take a hard look at whether you really want to be a business partner with them. Ask yourself - what are your chances of success with this customer. Will they really be profitable? If the answer is “slim to none”, move on!...

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Competitive Knowledge is a Dangerous Thing

Nothing we do that follows our competitors will make us market leaders. We abdicate responsibility for our own success and empower the competition to define our future....

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Customer Satisfaction is Good for Business

Great customer service is the goal for every business large or small. Or at least it should be! Businesses depend on clients to generate sales for their products and services. When customer satisfaction is high, people are referred to a business by word-of-mouth marketing....

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Trends in Customer Support Software

A Customer Support Software is a software solution that promotes easy and rapid interaction between the potential and existing prospects and the entrepreneurs in different business domains. A robust and aggressive business environment thrives on customer relationship....

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Food Safety Audits - Securing Customers' Well Being

Entrepreneurs in the food processing and service niche generally have their days full with the regular hustle and bustle. With so much to do, it's worth asking if they have time to consider food safety audits....

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Support Ticket Software

A Support Ticket Software is a smart solution to support email queries quickly and efficiently without duplication of effort. The advanced system of email ticketing helps a better communication among customers and system users....

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How to Choose Your Ticket System for Service Management

A ticket system is alternative web based approach to the mailto URLs and mail forms. Usually these are endorsed with CGI scripts on your web pages for bug tracking, efficient Service management, customer support, and preparing task lists....

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Help me support the 17 children at Happichild Children's Home in Narok Kenya. I currently fund their food and education.  By next year I hope to raise enough money to purchase land and a bigger home to adequately shelter them.  You can help me here.  100% of the donations are sent to these amazing, resilient children.